Terms and Conditions

Welcome to Soul Haven; Yoga + Pilates. Below are the Terms and Conditions and Cancelation Policy for the purchase of a casual class, 5, 10 and 20 class pass or fortnightly memberships.

Weekly Memberships

The $40 Weekly Mat Membership allows you to access unlimited yoga, hot mat pilates and soul HIIT classes 7 days a week at Soul Haven; Yoga + Pilates (Kenji Street).

The $60 Full Studio Membership allows you unlimited access to reformer pilates, yoga, hot mat pilates and soul HIIT 7 days a week at our two Mornington locations - Soul Haven; Yoga + Pilates (4/15 Kenji Street) & Soul Haven; Pilates (26 McLaren Street).

  • Membership fees are debited fortnightly with processing fees

  • Minimum term is 8 weeks with no cancellation or suspension allowed during this time

  • Cancellations are to made via email to petrae@soulhavenyoga.com.au and are required 7 days in advance

  • Memberships are not transferrable

  • You may suspend your membership up to 8 weeks per calendar year (minimum term is 2 weeks)

Yearly Memberships

The Yearly Mat Membership allows you to access unlimited yoga, hot mat pilates and soul HIIT classes for 12 months at Soul Haven; Yoga + Pilates.

The Yearly Full Studio Membership allows you unlimited access to reformer pilates, yoga, hot mat pilates and soul HIIT for 12 months at our two Mornington locations - Soul Haven; Yoga + Pilates (4/15 Kenji Street) & Soul Haven; Pilates (26 McLaren Street).

  • Upfront payment

  • Minimum term is 12 months with no refunds or extensions

  • Our yearly pricing option offers a significant discount and requires upfront payment, we are unable to accommodate suspension periods

  • Memberships are not transferrable

Introductory Offer

The 14 Day Introductory is a once only offer and gives you 14 consecutive days of unlimited classes at both our Mornington studios - Soul Haven; Yoga + Pilates (4/15 Kenji Street) & Soul Haven; Pilates (26 McLaren Street). The 14 days starts from your first class booking, once this is made it cannot be changed.

Class passes

5, 10 and 20 class passes are available, with one upfront payment.

  • Expiry dates do apply so please check when purchasing

  • Soul Haven; Yoga + Pilates does not offer refunds, transfers, suspensions or extensions on any class passes

  • In the event you booked into a class and do not show, the class will be forfeited and deducted from your account

  • Prices may increase from time to time to reflect increases in costs and benefits

Cancellation Policy - From 1st December 2023

Our cancellation policy is designed to ensure that the studio can operate as smoothly as possible, and to allow adequate notice for others to enrol in classes.

Cancelling and rescheduling classes needs to be done prior to the start time of the class for clients on, as follows:

  • Early cancel ($0): If you cancel your booking at least 8 hours before the class start time, this is considered an early cancel and no fees will apply.

  • Late cancel ($7.50): If you cancel your booking within 8 hours of the class start time, this is deemed a ‘Late Cancel’. If you are on a Membership, you will be charged a one-off cancellation fee of $7.50. If you are attending a Casual Class or are on a Class Pass pack, your class will be forfeited from your account.

  • No-show ($12.50): If you don’t cancel your class prior to the class start time and do not attend, this will be considered a ‘No-show’. If you are on a Membership, you will be charged a one-off cancellation fee of $12.50. If you are attending a Casual Class or are on a Class Pass pack, your class will be forfeited from your account. Nobody likes a no-show! Make room for others to sweat.

  • Class cancellations are the student’s responsibility and must be done through the Soul Haven; Yoga + Pilates App or website.

  • Cancellations will be NOT be accepted by phone, text or social messaging.

  • Cancellation fees will be charged to your nominated credit card or bank account.

  • Classes Start & End on Time: Always! We recommend arriving to the studio at least 10 minutes prior to the start time to set yourself up for a fuss-free experience, and to avoid being locked out. The studio doors are locked whilst classes are running; sorry, no late entry.

If you are on an Introductory Offer, it is expected that you practice good studio etiquette and manage your bookings in advance. If you cannot attend a class that you have booked in for, please cancel with enough time to allow another to take your space. We understand that you are new to the studio and getting used to integrating mindful movement into your routine.

Waitlist

If you're unable to book a class because it's already full, you can join the waitlist. If a spot becomes available, we'll notify you via email or text (based on your subscription opt-in) and you'll be automatically added to the class.

When you register for the waitlist, please assume you will be added to the class. Make sure to check your email/text for your class confirmation if you're on the waitlist.

If you change your mind or can't attend the class you're waitlisted on, please remove yourself from the waitlist online or via the app with as much notice as possible.

Once you've been automatically confirmed in the class from the waitlist, our cancellation policy applies (see above).

Waitlists are blocked 2 hours before the class starts, so you won't be added automatically during this timeframe. Within 2 hours of the class start time, if you see availability to sign up directly, that means there are open spots, and you should book in yourself.

Note: Reformer Pilates - there are 8 beds available and 8 spots available on the waitlist at our Kenji Street studio and 11 beds available and 11 spots available on the waitlist at our McLaren Place studio. 

Class Bookings

  • To book a class you must have credits in your account, pay for the class upon booking or have an active auto-debit membership

  • Class bookings are open 10 days in advance